FAQ

1. Added the item or items you wish to purchase to your cart

2. Go to your basket and check that the items present are the ones you want to buy and click on "buy".

3. A new page loads this and will ask you for different information to ensure the proper delivery of your items.

4. Once all of your information has been entered, please confirm the entire information. Click on "Continue to shipping"

5. Renseigner vos coordonnées bancaire afin de finaliser le paiement de votre commande.

5. Fill in your bank details in order to finalize the payment for your order.

Of course, your online payment is completely secure. You pay for your order by bank card (Visa, Carte bleue, Mastercard).

Payment is made by bank or credit card are made via the SSL / TLS security protocol which allows the encryption of your bank details when they are transmitted to secure bank servers.

No banking information concerning you passes through our site. Once you have filled in the order form with your bank card number, its expiration date and the security cryptogram, you will sometimes be redirected to your bank's site, which will also ask you for additional personal information in order to to ensure that the buyer is indeed the card holder, according to the 3D secure protocol.

To date, we accept Visa, MasterCard and American Express credit cards.

Delivered from France, the delivery of your order will be processed within a maximum of 72 hours (working days). N Estimated between 10 and 15 working days depending on the product. You can find the details of your order: HERE

You can find the details of your order: HERE.

We are sorry to hear that your order did not arrive. Please first take into account that the delivery time can be 10 to 15 working days. You can track your package at any time: HERE. This time may be extended if our supplier has delays or if our delivery partner is delayed. You can contact us for more information on your order. (click : HERE)

Our refund policy is available by clicking : HERE

We’re really sorry to hear that your item arrived damaged. Please contact us on this page with as much detail as possible about your problem. You will be contacted in the coming days to find a solution to your problem.

To contact us, you can use the dedicated contact form on our site which is located HERE, or "Contact" from our Facebook page. We will try to answer you as soon as possible.